If your travel plans have changed, so can your booking. Head to ‘Manage Booking’ to change: The time that you want to get picked up Flight number Minor corrections to the pick-up and drop-off points Your passenger details It’s easy to change your booking online. Just log in to the ‘Manage Booking’ section of our website and follow the instructions to edit your booking. To get a different car, please cancel your booking and make a new one.

You can cancel your ride up to 24 hours before pick-up by heading to ‘Manage Booking’. Most rides can be cancelled easily as long as the driver has enough notice. To find out how much notice you need to give, check your booking confirmation. Full payment made will be refunded back to you, after the deduction of any admin fees.

It's free to cancel your booking 24 hours prior to your pick up time. Your booking can be cancelled easily using the 'Manage Booking' section of the website.

You can change or cancel your booking up to 24 hours before pick-up. Head over to ‘Manage Booking’ to do so. Just enter your confirmation number and email address to log in and view your booking.

Please check that you’ve entered the right email address and confirmation number. You can find your confirmation number on the email that was sent at the time of booking. If you still can’t access your booking, please contact us via email at bookings@legacylimousine.com.sg

If you’re due to be picked up in the next 24 hours: Please call us at +65 8760 8998, as it may be too close to your pick-up time to make a change. We may be able to update your booking, but can’t guarantee this at short notice. If you’re due to be picked up in the next 2-3 days: Get in touch using our online contact form. If your pick-up is more than 3 days away: It may be easier to cancel and make your booking again.

We recommend updating your booking on the 'Manage Booking' page. There, you can change your date, time, pick up and drop off locations, contact details and flight number in most cases. If you have any problems updating your booking, please get in touch by emailing bookings@legacylimousine.com.sg.

If you require a different type of vehicle, and you’re due to be picked up in the next 24 hours, please call us. We may be able to make a change if the vehicle type is available. If you require a different type of vehicle, and your pick-up time is more than 24 hours away, please cancel and rebook with the right vehicle type. As you’re within the free cancellation period, you won’t be charged for cancelling.

If you’re due to be picked up within the next 24 hours, please call us at +65 8760 8998. We may be able to make this change, but can’t guarantee this at short notice. If your pick-up time is more than 24 hours away, please cancel and rebook with the right vehicle type for your group.

When you’re traveling from an airport, we update your pick-up time to your flight arrival time. This is to ensure that your chauffeur arrives once you land – and only begins the 90 minute waiting period from that time. Concerned about delays? Don’t worry, your chauffeur will use your flight number to track your arrival. So he knows exactly when to pick you up, whether your flight is early or late.

As soon as you've completed your booking, you'll receive a confirmation email. Make sure to read the whole email to check that your booking, flight details and pick-up details are correct.

All personal data and payment details are encrypted by our website using SSL technology. This is an industry-standard security protocol to protect data. For more details on how we safeguard your personal information, please read our Privacy Notice.

If your card is no longer active: The refund should still arrive in your account. If this hasn’t appeared after 7 working days, please contact your bank or card provider for further assistance. If you no longer have an active account with your bank or card provider: Please contact them directly to claim your funds. This is because the refund would have been redirected to them.

Bookings with Legacy Tours And Limousine Services LLP includes all fees, fuel, parking and toll charges. If you book an arrival transfer, your fare also includes flight tracking and a 90-minute free waiting time calculated from the time your flight lands. For departure transfers and point to point services, we allow a 15-minute free waiting time, calculated from the scheduled pick-up time. Amendments to your journey and special requests may incur an additional cost.

We don’t charge any fees for payments by credit card, debit card or PayNow. If you choose to pay in a different currency to your bank account or credit card, you may be charged admins fees by your provider.

All major credit cards are accepted for payment (Visa, Mastercard, American Express). Bank transfer and PayNow as payment methods are also possible. All of our limousine services are pre-paid, which means you pay online at the time of booking and payment is secure.

Please check that you have entered the correct card number, expiry date and security code. If this does not fix the problem, there may be an issue with your card. We suggest contacting your bank or card provider. Occasionally, you may need to refresh the page or try again later, but we will show an error on the page to let you know this.

Yes. We accept 24 different types of currency. On the top right-hand corner of our payment website, there is an option to select the currency which you would like to pay in. You will be charged in the currency you select, not the local currency of your pick-up location.

You should have received a booking confirmation email almost immediately, if you cannot see it in your inbox, check your spam or junk folder. If your confirmation email has not arrived, please use our contact form to let us know. You can choose to print your confirmation email and bring it along with your travel for easy reference. Otherwise do save it in your inbox.

Your pick-up instructions will tell you where to go, and you’ll have a phone number for your chauffeur. The chauffeur will be able to get in touch with you too, so switch your phone on once you arrive and keep it near at hand. You can also find information about your booking on 'My Booking' page. Most trips go ahead without issue, but our help center team is available if you need them.

If you've booked an Arrival Transfer, we'll track your flight and adjust your pick-up time automatically according to your actual arrival time. Remember: make sure you provide the flight number when booking, if you've already booked then get in touch to tell us your flight number or details. Once your flight has landed, your chauffeur will wait for 90 minutes, giving you plenty of time to pass through security and claim your baggage. In the situation of a delay while clearing immigration, please contact your chauffeur to give a heads up. Remember: after the 90 minutes are up, your chauffeur may leave if they have not been informed of a delay.

We recommend contacting your chauffeur directly using the number we sent you prior to pick-up. If you need further help, you can contact us and we'll try our best to reunite you with your belongings.

If you’re being picked up from an airport: Your chauffeur will track your flight and wait for at least 90 minutes once you land - even if your flight is delayed. If you still need more time after this, we recommend that you call the driver to see if they can extend your waiting time. You’ll find their contact information in your confirmation email. Kindly note that waiting charges of SGD$1/min in block of 15-min will be applicable. If you’re being picked up from somewhere else: Your driver will wait for at least 15 minutes from the pick-up time. If you need more time than this, we recommend that you call the driver to see if they can extend your waiting time. You’ll find their contact information in your confirmation email. Kindly note that waiting charges of SGD$1/min in block of 15-min will be applicable.

Some of our chauffeurs may allow eating and drinking inside their vehicles. However, it’s best to check with your chauffeur before you do, as you will be charged for any mess caused by eating or drinking while in the vehicle. Cleaning fee is $150 cash payable directly to your chauffeur.

Unfortunately, we can only send a confirmation email in the language that was chosen at the time of booking. You may wish to use an online tool like Google Translate that can translate the wording for free.

You should've received a booking confirmation email almost immediately, if you can't see it in your inbox, check your spam or junk folder. If your confirmation email has not arrived, please contact us at bookings@legacylimousine.com.sg.

The truth is, you're not required to tip. But each time our chauffeurs receive a reward from their passengers, it warms their hearts to know their service was appreciated. Please let us know whom you would like to tip, and 100% goes to the driver. Alternatively you may tip your chauffeur directly in cash.